In this episode, Jo visits a Scottsdale, Arizona family whose eldest child is holding them to ransom. Robert (42) and Belinda (38) have three children. Imogen (12), Leon (11) and Jana (9 1/2). While Leon and Jana are well-behaved, Imogen rules the roost by demanding her parents, swearing, eating unhealthy snacks, hanging out with her older boyfriend, and spending hours upon hours on her cell phone and MySpace. Can Jo tame Imogen with the Calm Down Zone and Lose What You Like Chart? Or will Imogen send Jo away?