In this episode, Jo heads to Grand Rapids to help out a single mother who is in desperate need of Supernanny's help. Charity Crawford (28) has two children, with the daughter ruling the roost. Daughter Stephanie (4) is very spoiled and will throw tantrums when things don't go her way. She even hits, kicks and pulls at people's hair. With Stephanie's behavior, Charity has very little time to look after her son Jaiden (2 months old). Can Jo put a stop to Stephanie's bad behavior or has she finally met her match?