In this episode, Jo heads to New York City where she tries to help a family in distress. John (43) and Jennifer Burb (40) work all day and leave their oldest daughter Lucy (16) at home with her two younger siblings. Grace (10) is mildly illiterate and finds doing homework stressful, while brother Jay (6) constantly writes on the walls and uses profane language. Jennifer is very, very selfish and she'd rather work than spend time with her family. Can Jo get this parents to do the discipline or will the pressure be too much for Lucy?

Jo Frost-11-11-11

Discipline techniques used: Lose What You Like Chart (for Grace) and Thinking Pond (for Jay)

Other techniques used: Homework Area, Star Reward Chart and Sweethearts Technique